When the Xbox One controller's headphone jack isn't working, it can appear as follows:
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How to FIX Xbox One Controller Headphone Jack Without Opening (Easy Method!)
Unplugging the headset and plugging it back in may temporarily fix the problem, but there are other more long-term fixes you can try.
When a headphone jack for an Xbox One controller stops working, it's either due to a hardware or firmware issue. The Xbox One controller's headphone jacks are not soldered in place, so regular use can cause the connectors to loosen. When this happens, your Xbox One may not recognize your headset, or you may experience poor sound quality.
Audio problems are sometimes attributed to the headphone jack when something else is to blame. For example, damaged headphone jacks, a powered off gaming headset, or incorrectly configured privacy settings can appear as issues with the headset jack.
